Returns & Refunds
Last updated: 9 July 2026
If something isn't right, you have 14 days from the day your order arrives to change your mind — and we'll keep it simple.
Your right to change your mind
You have 14 days to withdraw from your order. The 14 days start the day you — or someone you have nominated — receive the goods. If your order arrives in more than one shipment, the period starts the day the final item arrives.
To withdraw, just tell us clearly before those 14 days are up. An email to info@teasforwildlife.com is enough. You are welcome to use the model withdrawal form below, but you do not have to.
Once you have told us, you have a further 14 days to send the goods back to us.
We will refund everything you paid, including the cost of standard delivery, within 14 days of being told you are withdrawing. We use the same payment method you used to order. Where you chose a delivery option more expensive than our standard service, we refund the standard cost. We may hold the refund until we have received the goods back, or until you show us they have been sent — whichever comes first.
Eligibility
- Items must be unused and in their original packaging.
- Because teas, spices and coffees are food products, items whose seal has been opened cannot be returned for hygiene and food-safety reasons — unless they arrived damaged or faulty. (This mirrors the sealed-goods exception in EU consumer law.)
- Gift sets and accessories (strainers, birdhouse boxes) can be returned in unused, resalable condition.
How to start a return
Email info@teasforwildlife.com with your order number and the reason for the return. Our customer service team will confirm eligibility and send you the return address and instructions. Please do not send items back without contacting us first.
Return shipping
Return shipping costs are the customer's responsibility, except where the item arrived damaged, faulty, or was not what you ordered — in those cases we cover the return or simply send a replacement without requiring one.
Refunds
Approved refunds are processed within 2–3 business days to your original payment method. Depending on your bank or card provider, it can take a further 5–10 business days for the amount to appear on your statement. Orders cancelled before dispatch are refunded in full, processed within 2–3 days of cancellation.
Damaged or incorrect orders
Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 48 hours of delivery with photos and your order number — we will make it right with a replacement or a full refund, including any shipping paid.
Exchanges
The fastest way to exchange is to request a return for the item you have and place a new order for the item you want. Write to us and we will guide you through it.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Teas for Wildlife Corporation, 5830 E 2nd St, Ste 7000 #32311, Casper, WY 82609, USA. Email: info@teasforwildlife.com. Telephone: (855) 832-7367.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Questions
For anything about shipping and returns, contact our customer service team: info@teasforwildlife.com · India +91 8168054363 · USA (855) 832-7367.