Returns & Refunds

Last updated: 9 July 2026

If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy within 7 days of receipt.

Return window

You may request a return within 7 days of receiving your order. Customers in the European Union and the United Kingdom additionally benefit from the statutory 14-day right of withdrawal for distance purchases, counted from the day of delivery.

Eligibility

• Items must be unused and in their original packaging.
• Because teas, spices and coffees are food products, items whose seal has been opened cannot be returned for hygiene and food-safety reasons — unless they arrived damaged or faulty. (This mirrors the sealed-goods exception in EU consumer law.)
• Gift sets and accessories (strainers, birdhouse boxes) can be returned in unused, resalable condition.

How to start a return

Email info@teasforwildlife.com with your order number and the reason for the return. Our customer service team will confirm eligibility and send you the return address and instructions. Please do not send items back without contacting us first.

Return shipping

Return shipping costs are the customer's responsibility, except where the item arrived damaged, faulty, or was not what you ordered — in those cases we cover the return or simply send a replacement without requiring one.

Refunds

Approved refunds are processed within 2–3 business days to your original payment method. Depending on your bank or card provider, it can take a further 5–10 business days for the amount to appear on your statement. Orders cancelled before dispatch are refunded in full, processed within 2–3 days of cancellation.

Damaged or incorrect orders

Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 48 hours of delivery with photos and your order number — we will make it right with a replacement or a full refund, including any shipping paid.

Exchanges

The fastest way to exchange is to request a return for the item you have and place a new order for the item you want. Write to us and we will guide you through it.

Questions

For anything about shipping and returns, contact our customer service team: info@teasforwildlife.com · India +91 8168054363 · US +1 310-435-9751.